Frequently Asked Questions
SHIPPING INFORMATION -
|How will my order be sent?|
|Your order will be sent to you through the United States Postal Service - Priority mail (domestic shipments take approximatly 3 to 5 business days to arrive). |
We also offer UPS ground and 2nd day air.
|Do you ship international?|
|Yes, we do ship international. Your order will be sent to you through the United States Postal Service - Priority mail (delivery time varies, depending on your location and customs). |
|Do you ship COD?|
|No, we do not ship customer orders COD.|
|Will I be charged more for shipping on large orders?|
|Shipping is based on the dollar amount of your order, however, in some cases if the weight or bulk of your order exceeds the postage amount originaly charged, we will contact you, to let you know an additional amount is required to complete the shipping process.|
ORDERING INFORMATION -
|Will I Receive a printable invoice?|
| Upon completion of the order process, you will be able to print a copy of your order (recommended), and you will receive an email confirmation as well. |
|How secure is my personal information?|
|All orders are verified before your credit card is charged.|
Your Personal information entered during the secure ordering process is encrypted using the strongest encryption technology available, and is only used to process orders.
|What if I want to re-order a certain fabric?|
|Although we make every effort to update our inventory daily, some prints are very popular and may sell out quickly or all at once. Most fabric prints are only printed once, and once we are sold out, they are no longer available. Be sure to order all you need, as the fabric you like may NOT be available when you try to re-order.|
In some cases, we may be able to locate the fabric you are looking for in our warehouse, so If you do not see the fabric you are looking for on our website, Please contact us at 808-961-2113 or e-mail us at: firstname.lastname@example.org
|What is your policy on return of fabric?|
|All sale of fabric is final, no returns. The only exceptions are if you received the wrong fabric, or the fabric is damaged or stained, upon receipt of your order.|
FABRIC INFORMATION -
|What does continuous yardage mean?|
|When you order more than one yard of fabric ( for example, 3 yards), It will be sent as one continuous 3 yard piece.|
Unless otherwise indicated we cut continuous yards. Noteable exceptions include assortment packs, where cuts of yards will be indicated in product description.
|How wide are the fabrics that you sell?|
|In most cases, our fabrics are 44/45 inches wide. This applies to most of the cotton and polyester-cotton prints.|
We do have some fabrics (for example, upholstry) that are 58 - 60" in width.
|Can I return fabric if it has color run after washing?|
|No. Although we do our best to provide quality fabrics, we cannot control which dyes are used by the fabric manufacturers. It is a well known fact that certain fabric dyes (in particular reds, purples, and blacks) may cause color run, even in cold water. We recommend you color-test a small portion of the fabric before washing.|