|Will I receive a printable invoice?|
|Upon completion of the order process, you will be able to print a copy of your order (recommended), and you will receive an e-mail confirmation as well. We ask that if you contact us for any reason regarding your order, to include your order number, so you may want to make note of your order number if you are not planning to print out your invoice. |
If you paid for your order using your PayPal account, you will be able to print your invoice out through there as well.
|How secure is my personal information?|
|All orders are verified before your credit card is charged.|
Your personal information entered during the secure ordering process is encrypted using the strongest encryption technology available, and is only used to process orders.
All of our orders are processed through PayPal. If you have any concerns about submitting your payment information after reviewing their site and policies, please contact us.
|What if I want to re-order a certain fabric?|
|Although we make every effort to update our inventory as new arrivals come in, some prints are very popular and may sell out quickly or all at once. Most fabric prints are only printed once, and once we are sold out, they are no longer available. Be sure to order all you need, as the fabric you like may NOT be available when you try to re-order.|
In some cases, we may be able to locate the fabric you are looking for in our warehouse, so if you do not see the fabric you are looking for on our website, Please contact us at 808-961-2113 or e-mail us at: firstname.lastname@example.org
|What is your policy on return of fabric?|
|We understand that it's often difficult to order fabric online, not being able to feel the fabric and inspect the color and quality before purchasing. Please call or e-mail us if you would like to return the fabric you have purchased. (Please understand that all sales are final on fabric that was purchased at one of our Discount Fabric Warehouse stores.)|
|What is the minimum amount of fabric I need to order?|
|The minimum amount that we are able to cut is 1/4 of a yard. There is no minimum dollar amount for an order.|
|Do you offer samples of your fabric?|
|Unfortunately, we do not offer samples of our fabric. You are able to order as little as 1/4 of a yard, which will net you a good size amount of our fabric for you to examine.|
|What if I need more fabric than I'm able to order off your site?|
|If you would like to order more fabric than is listed on the site for any particular item, please contact us at email@example.com with the amount of fabric you are looking to purchase. We will need to double check our inventory to see if we are able to fulfill your request. If we are unable to, we will contact you regarding a timeline for when you would need the fabric. We will then see if we are able to obtain that fabric for you. However, in many cases, the fabric is not being reprinted and we would not be able to order it for you. But we will do everything we can to help you.|
|It's been a while since I placed my order, why haven't I gotten a tracking number yet?|
|When you order is processed and shipped, you will receive a tracking number at the e-mail you used when you placed the order. If you have not gotten a tracking number and it has been more than 10 business days, there could be a number of reasons.|
1) Please check your e-mail to see if we have e-mailed you regarding your order. In rare situations, we may not be able to fulfill your order as requested and will contact you to let you know before we process the order. Before we are able to complete you order, we will need a response from you.
2) Because it is a automated system that sends out the tracking number, there may have been a glitch. Please e-mail us at firstname.lastname@example.org to see when your package was sent out.
3) There may have been an error with your order. This happens rarely, but technology failure is known to happen. Please e-mail us and we will see if we received your order.
|Do you charge a processing fee and sales tax?|
|Yes, we do charge a small processing and handling fee. This amount has already been included in your shipping costs. If you feel as if you are being overcharged for shipping and handling, please contact us and we will review your shipping charges. |
Hawaii customers will be charged the standard 4.167% sales tax.
|What if the fabric I ordered is out of stock?|
|As soon as we are aware that we are short or out of an item in your order, we will contact you through e-mail. If we do not hear back from you within 2 business days, we will call using the phone number provided on your PayPal invoice. We will not send out your order until we hear back from you. We will put your order on hold for a maximum of 5 business days. After the 5 business days, if we have not heard from you either by e-mail or by phone (if there is no answer at your phone number, we will attempt to leave a message) we will send out what we have of your order and refund you the amount of what we are out of stock of. |
|Can I Request More Photos of an Item?|
|If you would like more photos of an item, please feel free to e-mail us at email@example.com. We will make every attempt to take additional photos of the fabric you are requesting. However, please do not e-mail us asking for more photos after you have placed your order. |